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SHIPPING INFORMATION
In order to standardize the platform’s order shipping management process, unify delivery service standards, optimize user logistics experience, and ensure the safe and orderly delivery of all user orders, this shipping information specification is formulated, which is applicable to all physical product orders delivered by the platform.
In the order shipment link, all paid and compliant valid orders will be sorted, inspected and packaged in the order of payment completion. The platform adopts a standardized batch shipment mechanism, without arbitrary delay, private priority or differential treatment, ensuring the fairness and standardization of the shipment process. Before each order is shipped, professional personnel will check the product appearance and accessories to ensure that the delivered goods are complete and compliant.
In the product packaging link, we formulate differentiated protection schemes according to the attributes of different products. For fragile, wearable and easily extruded products, we add reinforced buffer materials and protective structures to effectively reduce the risk of product damage during long-distance and multi-node transportation, and fully protect product integrity.
In the logistics transit link, after the order is shipped, the system will automatically capture and synchronize logistics node information in real time. Users can query the latest transit status, delivery progress and estimated arrival situation through the personal order background. The whole process of logistics data is open, transparent and permanently traceable.
In terms of cycle description and special scenario processing, the platform has stable conventional delivery efficiency. Affected by objective factors such as order volume surge, special weather and transit road conditions, individual orders will have reasonable delivery delays, which are normal objective fluctuations. For all abnormal logistics problems such as track stagnation and delayed arrival, users can submit feedback through official channels, and the professional service team will track and solve the problem throughout the whole process.