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RETURN POLICY
This return and refund specification is formulated to standardize user return application, review processing and refund execution rules, protect users’ legitimate consumption rights and interests, and provide fair, transparent and standardized after-sales service support for all users.
1. Basic Return Eligibility
Users can initiate a return application within the valid after-sales cycle for intact products, unused services and non-malicious order scenarios. The product or service must retain original usability, complete accessories and no artificial damage, so as to pass official review smoothly.
2. Ineligible Return Scenarios
Returns will not be accepted for artificially damaged products, used core services, missing accessories, abnormal malicious bulk returns, and orders beyond the valid after-sales period. Relevant scenarios are uniformly judged based on actual received goods and order usage records.
3. Refund Processing Rules
After the return application is reviewed and approved, the refund will be executed in the original payment path. The whole process follows standardized processing procedures, and the refund progress can be viewed in real time through the personal order center.
4. After-Sales Service Guarantee
All return reviews and refund operations are supervised by standardized after-sales mechanisms. If you have any doubts about the processing result, you can submit feedback through official channels for secondary verification and processing.